If you are ordering the items which are in FREE SHIPPING category we will be sending it out to you through NZ Post Standard Mail service, Krafters Cart DO NOT TAKE ANY RESPONSIBILITY FOR LOST MAIL. If you want you may choose the tracking option on such orders when you are finalizing the order on the CART/CHECKOUT page.

For all orders, if a parcel is left outside the door / letter box by New Zealand post / Courier Post, Krafters Cart does not take responsibility for the lost parcel or stolen parcel and would not give any refunds for those.

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